FAQs

Due to the very nature of the works, some of the work carried out will cause noise. However, the team on site have been briefed to keep any unnecessary noise like shouting or the banging of loud materials to a minimum so we do not disrupt our neighbours.

Some motorised machinery like excavators will be needed during the works, this may also include generators. However, the team are following Tower Hamlets guidelines on the equipment being used and where possible will use noise reduction measures around this equipment.

Our team will be working on site Monday – Friday between the hours of 08:00 -18:00.

Full access to homes will be maintained both during and after the works, this includes access via motor vehicle. However, you may need to change your route due to the road closure.

Yes, and we actively encourage all residents to use local shops and facilities. One of The Liveable Streets Programmes aims is to encourage more residents to use the business in their local area.

If you choose to drive your children to school, you will need to follow the new routes that will be clearly signposted. We believe now is an excellent opportunity to change the way we use our motor vehicles and are happy to encourage more walking and cycling to schools or work.

Deliveries will need to use the new routes to your property, the new routes will be signposted on local roads.

We have worked closely with emergency services and they will continue to have access to all properties in the area.

Refuse collection will continue as normal, as will street cleaning services.

We have worked with partners in neighbouring boroughs and Transport for London to try and reduce through traffic in largely residential roads, during the Liveable Streets Programme our aim is to encourage more journeys to done by walking or cycling thus reducing the amount of vehicles on our roads.

The welfare of both our staff on site and residents is our number one priority, we will adhering to all the guidelines on social distancing and will continue to monitor Government advice and make any necessary adjustments.

If you have any concerns about the works, please do not hesitate to contact the Liveable Streets Team below.

Email: liveablestreet@towerhamlets.gov.uk

Call us: 0203 092 0401

• A network of pedestrian-friendly, low traffic zones connected by formal crossing points, to make walking safer, easier and more accessible.
• A more pleasant walking environment with improved pavements, planting trees and shrubs, improved lighting and public art, to improve the attractiveness of walking routes and reduce fear of crime.
• A network of cycle-friendly, low traffic zones connected by formal crossing points, to make cycling safer, easier and more accessible.
• Increase in cycle facilities, such as secure parking at public transport hubs and shopping areas, hangars in residential streets
• Improved public realm in retail areas to attract visitors, such as greenery, street furniture, street lighting etc.
• Provide new public seating, green spaces and tree planting to create a healthier environment.
• Encouraging customers to spend more time, feeling safe and comfortable.
• Wider pedestrian routes, allowing easier movement for shoppers of all ages and abilities.
• Improved local streetscape with reduced noise and road danger.
• Residents will be able to access better connected routes to the borough’s town centres and to neighbouring boroughs.
• More opportunities to allow school streets, play streets and areas for community events.
• Schemes will remove potential risks by calming traffic and providing quiet and/or segregated routes for active travel 
• An increase in cycling and walking among residents will reduce demand on the local road network and public transport services, particularly at peak times.
• Less traffic will reduce toxic emissions, improve air quality and road safety, and reduce noise pollution – creating a more pleasant environment for all.
• Increase opportunities for physical activity.
• More pleasant public spaces will make the borough more attractive to residents and visitors.

  
  

Providing safer, better-connected routes throughout the borough will enable people of all abilities and ages to walk and cycle. This will also be supported by promoting free cycle training and other relevant complementary measures.

This will be done through a variety of on-street infrastructure projects across the borough, such as changes to road layouts to give priority to walking, cycling and public transport. These projects will be supported by complementary measures to promote active travel.

Complementary measures aim to reduce barriers to walking and cycling within the community. Barriers include lack of secure cycle storage in residential areas and public transport interchanges; safety fears about cycling; access to a bicycle; and maintenance of bicycles.

Complementary measures such as walking tours, historic walks, free cycle training, free access to Dr Bike (cycle mechanic) at council events, the installation of cycle hangars and hubs will help mitigate against these barriers. This will increase the number of users choosing sustainable modes of transport.

Seventeen areas were chosen, covering approximately 60 per cent of the borough. These areas have been split into four phases of work across the next four years. The map below shows the project areas and phases. 

The rationale for selecting these areas is:

• Phase one: Substantial work on traffic management reviews has already been carried out in these areas. Following public consultation several schemes have since been built. The public consultation generated many more suggestions for further public realm improvements and provides a strong basis for exploring further changes in these areas.
• Phase two: These areas tie in with the council’s strategic plans developed by the town centres team, as well as other traffic management reviews that are due to be implemented around the same time.
• Phase three: Three of these areas are planned to tie in with known Transport for London (TfL) proposals for complementary measures, including cycle routes. New areas have been added to extend the geographical scope of the works into areas where there are known complaints and wider issues that need to be addressed.
• Phase four: The areas in this phase seek to tie in with development masterplanning due for construction around this time.

Details of the overall programme, including the dates for each phase and area, can be found on the Council’s website with links to each project area.

Improvement projects will vary in each area but are likely to include some of the following:

• Widened footways
• Planting trees and shrubs
• Modal filters (features, such as bollards or signs, used to limit access to streets, to certain methods of transport) / road closures
• Parklets / pocket parks (parks created on small plots of land, that are accessible to the general public)
• School Streets
• Facilitate requests for play streets from residents and community groups

Throughout the programme, there are several stages when residents and businesses can provide feedback on improvements they would like in their area. These stages are:

• Early engagement – residents and businesses make comments and suggestions on an interactive map of the area
• Workshops – Residents and businesses can provide feedback to influence the design of their area
• Consultation – We request feedback on the proposed design that has been developed in conjunction with residents and businesses.
• Implementation – If the projects are approved by the council, the design will be constructed over an agreed timescale.

For each project area, you can submit your ideas and views through an online survey. We will also be holding events throughout the programme where you can come and talk to us. More information on these events will be provided online as they develop.

Each area-based scheme will begin with an early engagement survey. A leaflet will be delivered to each household and business within the area, giving details on how to feed into this survey.

Schemes will also be promoted through the council’s social media, website and regular newsletters. You can subscribe for newsletter updates on each area via the council’s website.

Yes, the programme aims to improve the cycle network around Tower Hamlets, increase connectivity in residential areas and provide facilities suitable for users of all ages and abilities.

TfL is proposing to introduce a new cycle route between Hackney and Westferry. It would connect with the cycle routes between Stratford and Aldgate and Barking to Tower. Parts of this route are proposed through or alongside some Liveable Street areas, and it is expected that TfL will release further information for consultation on the route designs in the coming months.

A School Street is a scheme where traffic is moved away from the school gate to reduce the impact of vehicle emissions on children’s health and improve road safety. They may involve closing a road to traffic either permanently or at school opening and closing times, or introducing traffic management to discourage idling at the school entrance and reduce congestion.

By moving traffic away from the school gate we will deliver a safer, more pleasant environment for everyone using the street. At the same time we will maintain access for residents, businesses, pedestrians and cyclists and encourage trips to and from school to be made by sustainable modes. For details of proposed schemes, visit http://www.towerhamlets.gov.uk/schoolstreets.

Twenty schools have already been prioritised for action, according to air quality statistics, Parking Action areas, the status of their school travel plans etc. In addition, other schools in the Liveable Streets project areas will be reviewed to potentially benefit from a School Street scheme. Speak to school staff regarding the individual School Travel Plan and participation in Transport for London’s STARS accreditation scheme.

Any works which may affect the bus routes will have to be agreed with Transport for London (TfL). Changes to any routes, bus stops or times can be found on the council and TfL website. We may implement measures to improve bus reliability and we will aim to not affect access to bus services or their reliability.

When the council makes any changes to road layouts, the emergency services are included as statutory consultees. This means that the council must consult with them and if they raise objections about the proposals, the council must reconsider the plans.

Regular meetings will be held with the emergency services to allow them to inform us of any issues that are occurring in the new road layout. This will allow the council to mitigate against these issues promptly.

London Borough of Tower Hamlets operate four real-time air quality monitoring stations in the borough. These are located at Mile End, Victoria Park, Millwall Park and Blackwall TunnelApproach. The Blackwall Tunnel approach monitoring station is managed by TfL for the council. 

They measure pollutants in real time which means that the pollution levels are constantly being measured and the results recorded. Results of real time monitoring can be found on the Air Quality England website. In addition to the real-time stations, the council monitors nitrogen dioxide emissions at 90 other locations. For more details, visit the council’s website.

In some areas we may propose to reduce or reorganise car parking to allow the installation of additional cycle parking, new public spaces and infrastructure. Where parking reductions do occur, specific facilities (loading and disabled bays) will be installed to enable loading activity and improve accessibility for disabled users, to ensure businesses can be serviced and easily reached by all customers.

If you have any further questions about the programme, please feel free to contact us at: liveablestreets@towerhamlets.gov.uk.