Housing Complaints Policy and Procedure 2026-28
Tower Hamlets tenants and leaseholders are invited to complete a survey giving feedback on our new draft Housing Complaints Policy and Procedure 2026-2028 for incorporation into the final version.
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8 participants
The Housing Complaints Policy has been comprehensively reviewed and updated following a Housing Ombudsman assessment of the Council's complaints arrangements. The revised policy responds to the Ombudsman's recommendations and strengthens compliance with the statutory Complaint Handling Code.